Returns & Exchanges
Due to the perishable nature of our products, Duke's Mayonnaise cannot accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Shipment
Upon delivery, please examine your package to ensure the seals are intact and the jars have not been compromised during transit.
Contact Customer Support
If you receive a damaged or incorrect item, notify our team within 7 days of delivery by emailing support with your order number and photos of the product.
Verification Process
Our quality assurance team will review your claim and confirm if a replacement or refund is eligible based on the evidence provided.
Resolution
Approved claims will result in a complimentary replacement shipment or a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing